Home

Solutions

Acquire

READ MORE

Intelligent Contact

Acquire

Welcome

Cross Sell

Care

Retain

Consultative Approach

Acquire

Drive Customer Acquisition through Intelligent Contact

Looking for ways to expand your customer base and grow your business? We can help you to identify which prospects have the potential to be your high-value customers, how and when to engage with them, and what’s more, shape and deliver a contact strategy to continuously optimise customer experience, campaign performance and ultimately your ROI.

Through Intelligent Contact we create the right customer focused environment to reflect your culture and brand. From the outset, we place significant emphasis on building customer intelligence, not just from the initial data or campaign.

Our unique blend of services enables us to take a completely holistic view of your challenges and opportunities. Given our proven success of helping a long list of premium brands to acquire new customers, and grow their businesses, we feel we are well placed to help you too!

A selection of what we have to offer:

Digital
Lead Generation	Digital Marketing	Social Media Management
Fresh, hot B2C and B2B leads generated specifically for your campaign, with conversion rates typically 3 times higher.	A range of digital marketing services to extend your reach, e.g. SEO, PPC, Email and SMS marketing	Exploit the ‘pulling power’ of social networks to drive visitors to your website and engage with your future customers.
Data
Data Provisioning	Data Cleanse & Enhancement	Database Management & Hosting
Highly targeted campaign ready B2B and B2C marketing data.	If you already have data, we can cleanse, validate, suppress and enhance it to deliver greater results and protect your brand integrity.	Secure data management solutions to optimise your ongoing campaigns, including managed services for cleansing and enhancement, and data integration. We  provide feature-rich portals to aid your data usage.
Customer Intelligence
Customer Profiling & Segmentation	Predictive Modelling	Contact Analysis
Fine tune your targeting priorities, use market-leading data analytics to identify who is most likely to buy from you, and your overall market potential.	In-depth analysis to identify which prospects offer you the greatest potential lifetime value.	LBM’s contact centres handle in excess of 10M outbound calls per month, by analysing connection history, we can determine the best time to contact the vast majority of UK decision makers.
Multichannel Contact
Customer Advisor Contact	Automated Customer Contact	Self Service Customer Contact
Inbound and Outbound campaign handling across Voice, Web Chat and Email by highly skilled Customer Advisors, aligned to your brand.	Interactive and personalised mobile and email marketing, automated response capture via SMS, Click2Call and Digital TV, with priority call backs.	Bespoke online lead capture and eCommerce solutions aligned to your brand, with automated alerts to trigger customer contact workflows.
Technology
Customer Contact Platform	Multichannel Communications	Quality Management
Intelligent outbound and inbound Contact Management solutions to optimise productivity, performance, the customer experience and ROI.	A range of interactive solutions across Voice, Email, SMS, Web Chat, Instant Messaging and Digital TV.	A range of internal systems to optimise the customer experience through quality assessment and customer feedback (Call Recording, Voice Analytics, Quality & Coaching, Customer Satisfaction Surveys etc.)

 

© LBM 2013, All rights reserved
Privacy Policy | Terms and Conditions | Legal | Uk Prize | LBM Blog